• Free Returns
  • 100% Privacy
  • Cash On Delivery
  • Free Shipping*
  • Login
  • |
  • Sign Up

Return Policy

  • 1. How do I return the order I have placed?

    You can return your order within 15 days of its delivery. Please follow these steps to return order:

    1. Click on ‘Return/Exchange’ link against your order in the Order History section in My Account
    2. In case you are a Guest User, fill in your order details in Track Order page. Follow steps as given here.
    3. Click on the Return link, indicate the reason for return, choose a mode of refund and confirm request.
    4. Once the return request is placed we will make sure that this is processed on priority.

  • 2. I do not have an account with Clovia. How do I return the order I have placed?

    You can return your order within 15 days of its delivery. Please follow these steps to cancel order:

    1. If you are a Guest User, fill in your order details in Track Order page.
    2. Click on the ‘Return/Exchange’ link, indicate the reason for return, choose a mode of refund and confirm request.
    3. If you choose to refund the amount to your Clovia wallet, we ask you to create an account with Clovia. Enter your password and the account is created immediately. You can log in using the email address used to place the order and access wallet amount in Wallet page. Please find the steps to use Clovia wallet here
    4. If you choose to refund the amount back to original mode of payment, the process will be initiated once the items are picked by our courier partner and this will take 7-10 business days. This option is applicable for all pre-paid orders paid using Debit/ Credit cards, Netbanking and Online Wallets. Please note this is not applicable on Clovia wallet.
    5. You can choose to refund the amount to your Clovia Wallet. The amount will be credited in your Clovia wallet once the items are picked up by our courier partner.
    6. Once the return request is placed and the items are picked by our courier partner, we will make sure that this is processed on priority.
    7. For reasons including hygiene, we do not accept return or exchange of briefs, panties, or shapewear panties, or an opened box of a multi-piece sets that includes panties.

  • 3. I’m unable to see the return/exchange link on the product when I’m trying to place a return/exchange request online.

    You can return your order within 15 days of its delivery. Please follow these steps to return order:

    1. For reasons including hygiene, we do not accept return or exchange of briefs, panties, or shapewear panties, or an opened box of a multi piece sets that includes panties.
    2. Our return and exchange policy allows for you to return/exchange your order within 15 days of the order’s delivery. Option to place return/exchange request will be disabled in your account after 15 days of the order’s delivery.

  • 4. How do I track my return?

    We will send a confirmation email and SMS once your return order has been picked up and when it is received at our warehouse. In case of exchange request you are intimated again via SMS and email when new items are dispatched to you. In case of refund an email is sent when the refund is processed from our end. It may take up to 48 hours for it to reflect in your account.

  • 5. How to Return the products?

    1. Simply place unworn, unwashed merchandise with all tags attached in the original packing.
    2. Use a bubble sheet wrap to secure and protect the box and products inside. Enclose your invoice inside.
    3. Also enclose any Clovia Collectible items or any other free gifts you received with your order.
    4. Please note that returns cannot be processed if the items are found to be in used or damaged conditions or with tags missing or if any of the accompanying gift items are missing.

  • 6. What are the items/services that cannot be returned or exchanged?

    1. For reasons including hygiene, we do not accept return of briefs, panties, or shape wear panties, or an opened box of a multi-piece set that includes panties.
    2. Cash cannot be claimed against gift cards and gift wraps.
    3. No item that has been sold as part of a multipack can be returned as an individual item.
    4. Certain sale events or offers will not covered under our standard return/exchange policies. Their terms will be defined and mentioned separately.
    5. Once we receive a returned parcel, we reserve the right to refuse the return of items that show visible signs of having been worn, washed or soiled or are incomplete.