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  • 1. Do you charge membership fee?

    No way! Membership to Clovia is free and you also get Rs 150* off on your first purchase. All we need from you is an inherent desire to be fashionable all the time (Sign up to know more).

  • 2. How secure is my transaction?

    Your transactions are secured by Pay U India and are 100% secure. Our payment gateway is also SSL certified, meaning we are on a secure connection throughout your browsing experience (and not just during the payment part)!

  • 3. What currency can I use on the website?

    You can pay in INR while making a purchase

  • 4. When will I be charged?

    In case you choose to pay by credit or debit card or net banking, immediate deduction will take place. If you choose to pay by cash, you can do so at the time of delivery.

  • 5. How does GST vary for orders?

    Tax may vary depending on factors like the city where the order would be shipped to and price of products.

  • 6. If I return the order will the GST amount charged be refunded?

    If any order is returned, the GST amount will be refunded. However, Shipping charges will be non-refundable.

  • 7. If I cancel the order will the GST amount charged be refunded?

    If any order is cancelled before it is shipped, the GST amount and shipping charges will be refunded.

  • 8. Why was my card or net banking account not charged?

    Your payment may have been declined due to either insufficient balance in your account or due to failure of internet connection. We recommend you call us at 0120-484-2200. You can also write to us at [email protected]

In case of return Refunded
Shipping charges Non-refundable
Coupon/Wallet points Yes
Gift Wrap Non-refundable
In case of cancellation Refunded
Shipping charges Yes - If cancellation request is received before the order is shipped
No - If cancellation request is received after the order is shipped
Coupon/Wallet points Yes
Gift Wrap Non-refundable

  • 9. What payment method can I use online?

    You can opt to pay by debit cards, credit cards, net-banking, wallets or through cash on delivery. Here is a list of card types and wallets we support:

Supported Card Types - Credit & Debit Card
Maestro
Visa
Master Card
AMEX
Supported Online Wallets
PayU money
MobiKwik
PayZap
Oxigen
Freecharge
Banks supported under Netbanking
HDFC Bank ICICI Bank State Bank of India
Axis Bank Kotak Bank of India
Bank of Maharashtra Central Bank of India Corporation Bank
Development Credit Bank Federal Bank Industrial Development Bank of India
Indian Bank IndusInd Bank Indial Overseas Bank
Jammu and Kashmir Bank Karnataka Bank Karur Vysya – Retail Netbanking
Karur Vysya – Corporate Netbanking State Bank of Bikaner and Jaipur State Bank of Hyderabad
State Bank of Mysore State Bank of Travancore South Indian Bank
Union Bank – Retail Netbanking Union Bank – Corporate Netbanking United Bank of India
Vijaya Bank Yes Bank CityUnion
Canara Bank State Bank of Patiala Deutsche Bank Netbanking
Dhanlaxmi Netbanking ING Vysya Netbanking Catholic Syrian Bank
Punjab Nation Bank – Retail Netbanking Punjab Nation Bank – Corporate Netbanking The Nainital Bank