FAQ Exchange Policy - Clovia
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Exchange Policy

  • You can exchange items in your order within 15 days of its delivery. Please follow these steps to cancel order:

    1. How do I exchange items in the order I have placed?

    1. Click on ‘Return/Exchange’ link against your order in the Order History section in My Account
    2. In case you are a Guest User, fill in your order details in Track Order page. Follow steps as given below.
    3. Click on the ‘Exchange for another size’ or ‘Exchange for product in same offer’ link and indicate the product/ size to be exchanged with.
    4. Proceed to the next step and select the shipping address to deliver the exchanged products.
    5. For reasons including hygiene, we do not accept return or exchange of briefs, panties, or shapewear panties, or an opened box of a multi-piece sets that includes panties.
  • 2. I’m unable to see the return/exchange link on the product when I’m trying to place a return/exchange request online.

    1. For reasons including hygiene, we do not accept return or exchange of briefs, panties, or shapewear panties, or an opened box of a multi piece sets that includes panties.
    2. Our return and exchange policy allows for you to return/exchange your order within 15 days of the order’s delivery. Option to place return/exchange request will be disabled in your account after 15 days of the order’s delivery.
  • 3. I do not have an account with Clovia. How do I return the order I have placed?

    You can return your order within 15 days of its delivery. Please follow these steps to cancel order:

    1. If you are a Guest User, fill in your order details in Track Order page.
    2. Click on the ‘Return/exchange’ link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation.
    3. Click on the ‘Exchange for another size’ or ‘Exchange for product in same offer’ link and indicate the product/ size to be exchanged with.
    4. Proceed to the next step and select the shipping address to deliver the exchanged products.
  • 4. Can I exchange the free gift received with my Order?

    1. We do not accept exchange of free gifts sent with orders.
    2. In case of exchange requests, please do not send the free gift received with the order.
    3. If free gift is received at our warehouse, then Clovia is not liable to send it back or replace the product.