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Gift Policy

  • 1.Why have I received these gifts?

    1. Clovia loves to pamper it’s customers so we run various promotions where you can get various gifts (such as bra straps/camisoles/ cosmetics/ additional panties or bras etc) along with your purchases.
    2. The gifts added to order are mentioned on your cart while checking out.
  • 2. Can I exchange these gifts?

    1. No, the gift items cannot be exchanged.
  • 3. What should I do if I am exchanging or returning any of my ordered products.

    1. In case you are returning any of your ordered products, return the gift items too you received with your order. However, for reasons including hygiene, panties received as gift items can not be returned.
    2. A nominal charge will be deducted against the non-returnable gift panties from the refund amount. If you choose to not return the returnable gift items as well, then a nominal charge against these items too will be deducted from your refunded amount. The deductible amount per gift item will be mentioned on your invoice.
    3. Please note that returns cannot be processed if any of the items including returned gift items are found to be in used or damaged conditions or with tags missing.
    4. If you return the gift panties at your own risk, we will not be liable to make refund against them or re-send them back to you.
  • 4. Can I exchange the gift received with my Order?

    1. We do not accept exchange of gift items sent with orders.