1. How do I track my order?
Log in to your account in clovia.com and go to the My Orders section to access your order history. If you are a Guest User, fill in your order details in Track Order page.
2. How do I track my shipped order?
To track shipped orders, we provide AWB (Airway Bill no.) with the carrier name. You can track your order on the carrier's website using the AWB number given to you. The AWB numbers may sometimes take upto 48 hours from the date of dispatch to become trackable on the carrier’s website. For further help, call us at 0120-484-2200. You can also write to us at Feedback/Complaints.
3. Is there any minimum order requirement?
No, we don't have any minimum order requirement. But cases where the purchase is below Rs 1000, Rs 39 as shipping charges will be applicable. If your order value is above Rs 1000 and you choose to pay using your Clovia wallet, then shipping charges will not be applicable.
4. I do not have an account with Clovia. How do I return the order I have placed?
If you are a Guest User, fill in your order details in Track Order page to track your order status. (click here to know more)
5. How do I cancel my order?
You can cancel your order before it is shipped from our warehouse.
Log in to your account in clovia.com and go to the My Orders section to access your order history and cancel the order. If you are a Guest User, fill in your order details in Track Order page and proceed to cancel your order.
6. My order is delivered to me but the status does not show "Delivered".
In a few cases, it may take up to 24 hours to mark the order as delivered. Please wait for 24 hours after delivery.
In case, it is more than 24 hours since delivery and the order status is still not 'delivered', please contact us at firstname.lastname@example.org.